2015 Ford Transit:

An American Brand Gone Global Comes Home

Watch Your Step(s)

10 Steps to Control Workers’ Compensation Costs

Mind Your Manners

Social Media Etiquette: 4 Things You Need To Know


The Basics of Lobbying for Better Regulations

Myth Busted:

GPS Tracking Software is Not Too Expensive

Tuesday, August 19, 2014

The American Motor Products Road Show Hits the East Coast

American Motor Products
The force behind the American Motor Products Tour Bus and Rolling Road Show have dedicated a year of their lives to come to your city to introduce you to the most amazing cost-saving opportunities that will be sure to benefit your business. In affiliation with the National Limousine Association Affinity Program and their Sponsors, you’ll hear from David Ward about product and services specifically created for the livery industry—products that will deliver you substantial cost efficiencies:

Here is the schedule for the first leg of the tour:

Tuesday, September 9th  6:00 PM     

Embassy Suites 
Boston-at Logan Airport

207 Porter Street, 
Boston, MA 02128

Wednesday, September 17th 12:00 Noon
Princeton, NJ
Limousine Associations of New Jersey
Princeton Marriot at Forrestal Village
100 College Road East, Princeton, NJ 08540

1st Week of October To Be Determined
Chicago, IL
After the East Coast Trade Shows, the Road Show will be transiting to the West Coast - Look for Dates to be announced.

To RSVP, click here.

London Fleet Adds Green Audi Hybrids

Chauffeur Service

London-based Hudson's Chauffeur Service has announced a new website and the concurrent addition of new Audi A8 Hybrids to their first class fleet.

Dedicated to being “a reliable, professional and always first class chauffeur service in London regularly exceeding their clients expectations,” Hudson's has expressed much pride at its decision to “go green,” according to a company press release.

The company has expanded their fleet to include new Audi A8 Hybrids to marry professional service and luxury with an environmentally friendly carbon footprint.

Hudson's has also retooled their website and Facebook page to provide more information about its available services, including airport transportation, executive business travel, sporting and social events and travel throughout the entire UK.

“We knew our customers were interested in green cars so we made it happen,” a company spokesperson said, according to the release. “We're trying to give the best, most professional chauffeur service in London and our goal is to have it be an ideal experience from beginning to end. Our new cars in the fleet are just part of that effort.”

A Hudson's customer commented in the release, “Business takes me to London at least six times a year and in the past I've had some trouble with what chauffeur service I could rely on. For the last year I've used Hudson Chauffeur Cars and they've never let me down. I'm excited to see they now have Audi A8 Hybrids, since I try to live as 'green' as possible. Fully recommended for anyone coming to London!”

The company is headquartered in London near Heathrow airport.

For more information visit http://www.hudsonchauffeurcars.co.uk

Ownersite Technologies Announces New Maintenance Management Software

Ownersite Technologie

Roswell, Georgia-based Ownersite Technologies—a provider of comprehensive web‐based and mobile solutions for promoting the safety, reliability, and value of its clients’ personal and commercial assets and vehicles – announced the public beta release of its vehicle maintenance management software solution for fleets and consumers, according to a press release.

With this software update comes a new interface and added functionality like manufacturer recommended service intervals, vehicle archiving, management dashboards and mobile-friendly responsive design.

“This is the most important and comprehensive update to the functionality and user experience for Ownersite.com in our history,” Steven Eppinger, Ownersite Technologies Founder, said in the press release. “The product has literally been rebuilt from the ground up based on customer feedback and industry requirements. The result is that members can navigate at a faster pace and on a broader range of devices to update information and track their vehicles in the most effective way possible.”

The new version of the software includes performance improvements, customizable reminder notification periods, user and vehicle image upload ability, improved reminder interface and calculation, new user and group access rights methodology and the ability to add new vehicles and service intervals by Vehicle Identification Number.

“Managing a small fleet of limousines, Ownersite.com has provided me with a convenient and value‐added way of reminding us when our vehicles are in need of maintenance or even if there is a recall that we might not have otherwise heard about,”  long‐time user of the Ownersite.com portal, and early beta tester, Nina Gass, said in the press release. “While I thought it was easy to use before, the brand new interface has made it even better to track our vehicles. The additional features have helped increase efficiency in terms of staying current on our maintenance, tracking fuel consumption, and ensuring that our vehicles retain their value.”

For more information visit www.ownersite.com.

Green Fleet Conference & Expo Reveals Full Schedule and Featured Speakers

Green Fleet Conference & Expo

Green Fleet Magazine's ninth annual Green Fleet Conference & Expo revealed its full schedule and featured speakers on August 6. The self-proclaimed “largest gathering of fleet professionals interested in advancing their knowledge about alternative fuels and increasing fuel efficiency for cars, light-, medium- and heavy-duty trucks,” will take place October 29-30 in Schaumburg, Illinois.

This year's keynote speakers will be Mark Smith from the U.S. Department of Energy’s Clean Cities and John Viera from Ford Motor Co., according to the conference's website. Smith, the vehicle technologies deployment manager for the DOE national Clean Cities’ program, is slated to deliver the opening keynote address, which will focus on alternative fuels. Viera, global director of sustainability for Ford, will deliver the closing address, focusing on philanthropy and sustainability.

The conference website promises nine hours of workshops and “breakout sessions” on fuel consumption reduction and management, and additional content will cover a wide range of vehicles, from sedans and SUVs to heavy-duty trucks. Attendees will also have the chance to test-drive the latest alternative fuel vehicles at the conference's “Ride and Drive” event. The culminating conference event will be the Green Fleet Awards Ceremony, which will honor the year's most notably “green” fleets, fleet managers and automotive vendors.

Fleet and supplier attendees have until September 29 to get the early bird registration discount.

For more information, visit www.greenfleetconference.com.

Fleetmatics Announces Subscriptions Entailing More Than 500,000 Vehicles


Fleetmatics, a leading global provider of software-as-a-service (SaaS)-based mobile workforce solutions, has announced that it has surpassed 500,000 vehicles under subscription, making its subscriber base the fastest growing in the fleet management industry, according to a press release.

Fleetmatics is a data-driven company, boasting more than 62 billion data points collected for the analytics and adjoining information it provides its clients. Fleetmatics essentially offers data delivery that helps fleet owners streamline their operations to increase revenue, reduce costs and maximize profits.

An example of “business intelligence-driven insights [turned] into actionable corrections,” according to the release, is a Fleetmatics client called Express Energy Services, which has a 1,200-vehicle fleet. After implementing Fleetmatics, the company reduced fuel costs by over $80 per vehicle per month ($1.15 million in annual savings) and reduced accidents from 37 to 7 in one year, the release said.

Earlier this year, Fleetmatics also introduced a new and robust platform as well as three products with new and innovative features: Fleetmatics REVEAL, Fleetmatics REVEAL+ and Fleetmatics WORK, all of which provide user-friendly yet powerful fleet management solutions for businesses of all sizes spanning a broad range of industries.

"Having exceeded 500,000 subscribed vehicles is a significant milestone for our company," Jim Travers, Fleetmatics Chairman and CEO, said in the press release. "Our growth continues to be fueled by an underpenetrated global market, a leading software platform, and an efficient web-selling model to small-and-mid-sized businesses." 

For more information visit www.fleetmatics.com.

Tuesday, July 29, 2014

2015 Ford Transit: An American Brand Gone Global Comes Home

2015 Ford Transit

In March, Ford Motor Co. fleet executives announced their plans for a four-phase roll out of the 2015 Transit. In April, production of Ford’s biggest commercial vehicle launch began at its assembly plant in Kansas City, Missouri, which was revamped at cost of over $1 billion in a move that Governor Jay Nixon called a “historic investment in Missouri.” In June, Ford began selling the first 2015 Transit commercial vans to fleets in the United States. 

“The commercial vehicles are obviously a very important segment, to the economy and to the company,” Kumar Galhotra, Ford vice president of engineering, said at the Ford media “ride and drive” event at their Kansas City plant in early June. “It is a substantial segment in the overall global automotive industry, and about 20 percent of the total industry right now is commercially based. Within that segment not only is the absolute number big, we expect it to grow about 15 percent between now and 2017.

“We lead the industry in this segment. In every segment where we compete globally, we are the leaders, and that is something we are proud of.”

More than an historic move, this is a decidedly modern move for Ford, as the Transit’s arrival in the U.S. makes it a legitimately global vehicle. The Transit has been sold in Europe since 1965. Today it is sold in just under 120 countries, has won two International Van of the Year awards, and with over seven million sold in total across the world, it ranks as the number one best-selling commercial van just shy of 50 years running.

Perhaps the most modern twist of this story, in line with the accelerating trend toward globalization in virtually every modern market, is the vehicle this global mainstay is replacing: the domestic, all-American E-Series. The E-Series has been around since 1961, better known then as the Ford Econoline, has reigned as the number one best-selling van for more than 35 years in the United States, and has essentially become the apple pie of commercial vehicles since it became exclusive to fleet customers in 2008.

2015 Ford Transit
Transit durability test vehicles were driven more than 4.6
million miles, or far enough to circle the globe 185 times.

“We lead the industry in this segment. In every segment where we compete globally, we are the leaders, and that is something we are proud of.”

“This is quite a stunning statistic: of all the vehicles on the road, 41 percent of those vehicles are Ford vehicles.” Golhotra said. “Within that 41 percent there are a substantial number of Econolines, which have been in service for 53 years. There are more than 8 million Econolines that we have sold over those years, so it is a very important part of our portfolio.

 “But we do have another commercial van in our portfolio that has been sold in 118 other markets, that has been around for 49 years, with seven million sold around the globe.” Who knew? Everyone but us here in America.

While the symbolism and nostalgia associated with the retirement of the E-series may leave a lump in the throats of a few industry veterans, the 46 percent better EPA-estimated highway gas mileage customers will get with the 3.5 liter EcoBoost-equipped Transit should perk them back up. And if that doesn’t, the best in class engine torque rating of 400 lb.-ft., or maximum cargo capacity of 487.3 cubic feet might do it.

“We are excited to serve our fleet and commercial customers in North America with the all-new Transit,” Galhotra said in a Ford press release. “Transit is Built Ford Tough and represents One Ford at its best, building on lessons learned from our decades of leadership in the commercial vehicle markets in the United States and Europe.”

The Transit, essentially remixed for its North American debut, is available in more configurations ever offered by a Ford commercial van. Available configuration options include van, wagon, chassis cab and cutaway body styles, three body lengths and two wheelbases for van and wagon, three different roof heights and XL and XLT trim levels.

2015 Ford Transit
 Out front of the Ford Kansas City Assembly Plant, celebrating
the start of production of the all-new 2015 Ford Transit.

The Transit, essentially remixed for its North American debut, is available in more configurations ever offered by a Ford commercial van.

Particularly attractive to luxury ground transportation firms, most configurations of the Transit come with a center aisle combined with wide-opening side doors and substantial legroom to enable fast and hassle-free pickups and drop-offs. As the Transit is ideal for upfitting, Ford has accordingly had the foresight to make easy upfitting available with 11 upfit ship-throughs, eight of which are located within 20 miles of its Kansas City assembly plant where the vehicle is manufactured.

The Transit van’s gas engine maximum cargo capacity of 487.3 cubic feet is also best-in-class, with 75 percent more than the largest E-Series van. Ideal for shuttle operators, the extended-length wagon model offers 100.5 cubic feet of storage behind the last row of seats in a 15-passenger version.

Transit high-roof van models’ cargo height makes loading easier, and high-roof wagon models have passenger compartment height that will accommodate passengers standing 6 feet 4 inches. Additionally, the rear door opening height and available 270-degree swing-out rear cargo doors enable quick and easy access.

The Transit comes standard with a 3.7-liter V6 engine but is also available in 3.2-liter Power Stroke diesel or 3.5-liter EcoBoost, which gets a 14 mpg city/19 mpg highway EPA-estimated rating on low- and medium-roof, regular wheelbase wagons. Comparing that with the 10 mpg city/13 mpg highway EPA-estimated rating for the E-Series 6.8-liter V10 premium gas engine is where Ford gets their figure of a 46 percent improvement. In terms of the bottom line for your livery business, that fuel efficiency improvement can mean savings up to $1,700 per year per vehicle.

The 3.5-liter EcoBoost and 3.7-liter V6 engines have been proven in over 700,000 Ford F-150 trucks since 2011, and the 3.2-liter Power Stroke diesel engine endured 4,000 hours of testing specifically for the Transit, which included running at maximum engine power for 750 hours (the equivalent of 14 nonstop round trips from N.Y. to L.A.) simulating 10 years’ of service and 150,000 miles. In order to simulate heavy use—the sort that fleet operators put their vans through—Ford also opened and slammed the vehicle’s doors 250,000 times.

2015 Ford Transit
Available in three roof heights, two wheelbase lengths, and
regular and extended-length bodystyles.

The two most important needs for these customers are durability and cost of ownership.

The Transit’s 3.5-liter EcoBoost offers 310 horsepower and a gas engine torque rating of 400 lb.-ft., which is a best-in-class ranking among full-size vans, making this vehicle ideal for transporting clientele with extra luggage in tow. The new unibody structure offers long-term durability, which was tested for more than 7 million customer-equivalent miles by both Ford and real North American fleet customers.

Transit also offers its fleet customers an array of smart technology, including Crew Chief telematics, a service and mileage cost tracking system, as well as MyKey to promote driver safety. An available lane-keeping alert system detects lane markings with a forward-facing camera and vibrates the steering wheel to help alert drivers to steer back toward the center of the lane.

The Ford Transit “is designed to meet the key needs of [our fleet] customers,” Galhotra said. “The two most important needs for these customers are durability and cost of ownership. Fuel economy is very important, and we have made a tremendous improvement from the present vehicle to the new 2015 Transit.

“This is going to be built in three places around the world, one of which is right here in Missouri,” he said at the “ride and drive” event. “We invested over 1.1 billion dollars in Kansas City to both retool and expand the plant, which has had a ripple effect in the community, and has created 2,000 new jobs.” Sure, the Transit is definitely Ford’s global commercial vehicle, but the impact of the 2015 model is decidedly American.


Written by
Associate Editor & Digital Media Manager

10 Steps to Control Workers’ Compensation Costs

10 Steps to Control Workers' Comp

If your limo service is typical, workers’ compensation costs—or the threat of them—can quickly become a major expense burden. Almost every business in the United States that has employees must deal with the cost of workers’ compensation, so you’re not alone in this potentially damaging liability.

Fortunately, there are steps you can take to help keep your workers’ compensation costs under control while lessening the chances of a costly and burdensome claim. But keep in mind that employers who have successfully cut their workers’ compensation costs report that this is a challenging task requiring attention and commitment on the part of management.

Perhaps most important is an understanding that policies designed to protect employees’ safety and well-being provide a solid foundation for minimizing workers’ compensation claims. Experience shows that employees who feel that workers’ safety is a major concern of management are less likely to attempt to abuse the workers’ compensation system.

Here are 10 steps you can take to help control workers’ compensation claims and insurance premiums for your business:

Cost control begins with the hiring process. Within the limits imposed by labor law restrictions, pre-hiring interview techniques should be designed to identify applicants who may pose a higher than average behavior or accident risk potential.

Always begin by thoroughly examining the applicant’s resume. In particular, look for gaps in their employment history. Ask for an explanation of any gaps and consider the applicant’s answers carefully.
Any unexplained gaps should be considered as red flags.

Be cautious about recommendations from former employers. There are many reasons for an employer to provide favorable recommendations for a former employee; not all of them are as sincere as they might appear. While such recommendations deserve consideration, they should be considered within the context
of all other information gathered about the applicant.

Keep the interview on track. As with any conversation, a pre-employment interview can stray far off its proper path if not carefully controlled. “Ask only those job-related questions that you need to ask to make a lawful hiring decision,” says labor attorney John C. Romeo, Philadelphia, Pa. “Pay close attention to the direction the conversation takes during the interview. It can easily turn into a conversation about family, religion or national origin,” he says. “If you see the conversation going in this direction, it’s important to stop and switch gears—get the conversation onto a proper, legal, and informative topic.”

Talk less; listen more. “Most interviewers talk more than they should,” says Emory Mulling, chairman of The Mulling Companies, Atlanta, Ga. “The interviewer’s role is to get information from the candidate. Too often, interviewers spend too much time talking about the job and not enough time asking relevant questions of the candidate.” Human resources professionals agree that talking too much during an interview is a common mistake by employers. Remember, your job during a pre-employment interview is to obtain as much meaningful information from the potential employee as possible. You can’t listen when you’re talking.

Prepare a written list of questions. You will probably be dealing with applicants of both sexes. If you do, you must not ask different questions of males and females. To do so is to risk violation of anti-discrimination laws. It’s best to create a list of questions to ask all candidates before the interview process starts. Then put those questions on a sheet of paper with space between them to take notes.

Listen carefully to the answers. Even after asking the right questions, some interviewers make the wrong choice because they didn’t listen carefully to the answers,” says Mulling. “Don’t think you can overcome potential risks and make someone fit in just because you like the way they look, or because their technical knowledge and relevant past experience are a good match for the job.

After first obtaining written consent from the applicants, conduct thorough background checks before hiring. Include physical fitness exams appropriate for the job if included in the written consent. Applicants who are reluctant to agree to such checks should be viewed with suspicion.

Have permanent programs in place to train employees on safe working behavior. Discourage unsafe working and driving habits. Instruct employees not to take risks.

Encourage the safest, least risky procedures even if they may take longer to complete the job. Make sure that new workers are aware that safety is a top priority in the operation of your service.

Too often, interviewers spend too much time talking about the job and not enough time asking relevant questions of the candidate.

By demonstrating your interest in safety, you establish your concern or employees’ well-being. That, in turn, will help to minimize the possibility of costly workers’ compensation claims.

Maintain safety awareness throughout the workplace. Remind your employees to practice safety procedures by displaying safety posters in an employee-only area not seen by customers if you have one. As for your chauffeurs, training and safety awareness should be conducted quarterly, at a minimum.

Within legal parameters, maintain your efforts to identify employees or applicants with drug or alcohol problems. A failure to address this issue might be considered by some as your lack of interest or concern. That, in turn could result in legal problems in the case of accident or injury.

Make certain that all of your vehicles are properly inspected and maintained. In particular, chauffeur concerns about problems that could involve safety must be addressed at once.

Be sure to classify employee job descriptions and titles correctly. Obviously, some jobs are riskier than others. The job of a chauffeur carries more risk than that of office worker or dispatcher. That’s why it’s important not to assign all of your employees to the same job classification unless you are certain that is correct. With more than 600 job classification codes in use today, improper job classification for even one employee could increase your workers compensation premiums.

Each classification code is based on the level of risk associated with that job. Job codes are subject to change, so it’s important to use the most recent edition of the classification codebook for your state.

Unfortunately, some business owners intentionally misclassify workers and manipulate payroll figures with the intent of lowering insurance costs. Even worse are situations where employers have no workers’ compensation coverage at all. Employers who engage in this type of unlawful activity not only put their own workers at risk, but also risk harsh financial penalties and even criminal prosecution.

If your operation is large enough, establish a safety committee made up of at least one employee and yourself. Even in a small operation, this step will establish your continued concern for employees’ well-being. The committee’s stated purpose will be to identify and correct safety problems and provide ideas for improving safety efforts and programs.

In the event of an employee injury, even one of a seemingly minor nature, be sure to provide medical attention promptly to minimize possible complications from delayed care. Complications to even a slight injury can result in increasingly costly workers’ compensation claims which in turn can result in permanently increased insurance premiums.

If one of your employees should go out on a disability claim, work to get him or her back to work as quickly as practical. An employee who is unable to return to work on a full-time basis may be able to work part-time or in a job of lesser demands. The longer an employee remains unable to work, the more the insurance company will be required to pay in compensation benefits; that in turn is likely to result in increased insurance premiums for your business.

Many employers look on the costs of workers compensation insurance as an unavoidable expense over which they have little or no control. However, experience shows that workers compensation costs will respond to dedicated efforts to keep them in tow. A casual attempt isn’t likely to do the job, but a
determined and continual effort can result in not only major reductions in expense, but dramatic improvements in employee morale as well.


William J. Lynott
William J. Lynott is a veteran freelance writer who specializes in business management as well as personal and business finance. His work appears regularly in leading trade publications, newspapers and consumer magazines, including Reader’s Digest, AARP Bulletin, and Family Circle. For samples of his work and more information about Bill, log on to his website at www.blynott.com.

4 Ways GPS Vehicle Tracking Drives Your Company's Revenue

The vast majority of limousine business owners and fleet managers think of the investment in GPS vehicle tracking technology as an expense. If used as the technology is intended to be, this couldn't be further from the truth.

The mindset that it is an expense is the one thing that holds back more businesses than anything else. It is the biggest misconception out there.

If you were asked to install and utilize a GPS tracking solution that was 100% free, wouldn’t you say yes? What if you were told it would actually add money to your bottom line? No one in their right mind would say no to free money with no catch. What 99% of business owners and fleet managers don’t understand is that GPS vehicle tracking is free and will improve your bottom line. The missing piece of the equation is the proof that, yes, your GPS vehicle tracking system is essentially free!

Every GPS tracking company will say that their platform will save fuel, labor and maintenance costs, but what they are missing is “how” and “where” the money comes back to the bottom line. This is a deep subject, but for those enlightened with the proof needed, it finalizes their decision. Make the GPS providers prove the ROI they are selling you on.

GPS tracking software is one of the best dollar-for-dollar ROIs a business can receive. Depending on fleet size, thousands if not millions of dollars are returned to your bottom line. The ROI can come from many different parts of your fleet operations.

GPS vehicle tracking helps management keep drivers on task, working for you, and not themselves or someone else’s business.

Over 100% ROI can be found from making small adjustments to the way your fleet operates such as reducing a few miles driven a day per vehicle, curbing idle time, and reducing a few labor hours a week per driver. Imagine if you had an extra few thousand dollars or even as much as a million dollars a year. What could you do with that money? The answer is “a lot.”

Here is an example of the savings you can expect from a GPS vehicle tracking system:
For a business with 20 mid-sized vehicles averaging 10 MPG with each employee making $15.00 per hour, reducing each vehicle’s miles driven on a daily basis by just 2 miles (due to better routing/dispatch a GPS tracking system will provide) looks roughly like this on the bottom line:

Maintenance: Vehicle Wear and Tear
  • 40 miles per day saved  (20 vehicles x 2 miles saved)
  • 880 total miles saved per month (22 working days per month x 40 miles saved per day)
  • $748 saved (880 miles x $0.85 vehicle cost/maintenance/etc. per mile driven)
Fuel: Reduced Mileage
  • $13 or 4 gallons of fuel saved per  day (20 vehicles each saving .2
    gallons per day x $3.25 per gal)
  • $286 saved per month in reduced mileage ($13 x 22 working days)

Reduced Idle Time
  • 15 minutes per truck per day (equivalent of three, 5 minute idle stops)
  • 110 hours of reduced idling per month (15 mins x 20 vehicles x 22 working days/60)
  • 55 gal saved per month (.5 gal per hour fuel burned x 110 hours)
  • $178 saved in reduced idle time per month (55 gal per month x $3.25 per gal)
  • 5 Minutes of labor saved per day (25 minutes per week or 1.7 hours per month)
  • $25.50 per employee per month (1.7 hours x $15 per hour)
  • $510.00 in reduced labor per month ($25.50 x 20 employees)

Total Monthly Savings: $1,722.00

GPS Tracking System Monthly Cost (subscription/rental): $800.00
ROI in 1 month: 115%

In this example, we used conservative numbers to show you that small adjustments have a huge impact on your bottom line. We did not include quite a few other benefits that vehicle tracking offers that drive even more ROI.

These include reduced accidents due to improved safety, improved customer billing accuracy, increased new/return business due to improved customer service, insurance discounts and vehicle theft recovery. 

How to Generate Revenue with GPS Tracking Software:
Now that you have learned what you can expect from a return on investment or dollar savings perspective, it is time to dive into how to generate revenue for your business’ bottom line with GPS tracking. This can be done in three key ways: Increasing driver productivity, improving efficiencies and refining your customer service.

1) Increasing Productivity 
Unfortunately, unapproved usage of company vehicles is more common than most would like to admit or are even aware of. GPS vehicle tracking helps management keep drivers on task, working for you, and not themselves or someone else’s business.
You can use GPS alerts and reports to know when a driver is doing side jobs or personal errands throughout a shift. This will ultimately keep your employees productive for your business each day.

Keeping your vehicles on the road is an expensive part of fleet management that needs a close eye. GPS tracking will keep vehicle downtime due to maintenance at a minimum and help to prevent costly maintenance, which will keep your drivers working, leading to more revenue for your business. 

2) Improving Efficiency 
Although your business may not need a robust dispatch system, you still need to send drivers from point A to point B throughout the day. 

Dispatching your drivers to their next pickup and to customer destinations with the most efficient route will reduce travel time, reduce mileage put on each vehicle, give you a leg up on the competition and improve your quality of service to customers.

The ability to easily see where your vehicles are at all times and keep operations running smoothly from location intelligence is invaluable for your business and will ultimately drive revenue to your bottom line.

3) Refining Customer Service 
There is no question that there is a direct correlation between customer service quality and revenue. So any 
limousine business should be focused on finding ways to improve upon it.
GPS vehicle tracking gives your business the opportunity to serve more customers on a daily basis 
with more effective dispatch, as well as monitor and coach employees about expectations regarding time with customers and driver behavior. The more customers you can serve, the more money your business 
will make.

GPS vehicle tracking software will give your company the chance to be proactive instead of reactive. When drivers are running late, your team will know and can call the customer to notify them. When a driver or technician is within a mile of the customer location, you can even set up an automated text message or email to be sent to them, letting them know you are on the way.

Timely arrivals and improved customer service will make your customers happier, and happier customers lead to loyal customers that will refer you to their friends, and that equals more revenue for your business. 

Hopefully, the information from this article has helped you understand that tracking is not an expense for your business. GPS vehicle tracking technology will not only pay for itself and more by providing savings in a variety of areas, but it will also help drive revenue for your business. Who can say no to that? Do your due diligence and test out different GPS products before purchasing to ensure you make the best choice.

GPS Tracking Saves You Money


Ryan Driscoll, GPS Insight

Ryan Driscoll has served as Marketing Director for GPS Insight since 2009. In this position, he is responsible for all marketing and PR activities. He works diligently to be a trusted advisor that provides thoughtful leadership in the areas of GPS tracking and fleet management. He is a graduate of Arizona State University, where he received a BS degree in Marketing.

For more information about GPS Insight, please visit www.gpsinsight.com.

All-Electric London Chauffeur Services Takes First Delivery of Nissan LEAFs

eConnect Cars

One of London's newest chauffeured transportation services, eConnect Cars, took delivery of more than a half dozen Nissan LEAFs earlier this summer, becoming one of just a few chauffeuring companies in the city to operate a fleet of 100% electric vehicles. It plans to have a total of 14 in its all-electric fleet by year's end.

The company is still in its infancy, having launched just this past January, yet it already serves high-end corporate clients like Maclay Murray and Spens LLP. There is no doubt that eConnect Cars' is a decidedly green company, committed to having a fleet composed entirely of LEAFs, and using Energy Saving Trust data to provide customers with carbon emissions savings compared to other transportation options.
The company expectedly has its eye on growth in London and expansion into other cities, which seems promising as their pricing is reportedly competitive for short journeys, and on par with other corporate chauffeur firms for longer trips.

"The development in the technology and inherent capabilities of electric vehicles are the prime reasons for why we have an opportunity to apply a practical, intelligent approach to the London private hire scene, something I wanted to convey with eConnect Cars,” Alistair Clarke, founder of eConnect Cars, said in a press release. "There's a big window of opportunity to do things smarter when it comes to urban mobility, and the introduction of an all-electric LEAF fleet has been a way in for us."

Barry Beeston, Nissan's Corporate Sales Director, also said in the release, "More and more corporate organizations are requesting zero emissions transport when selecting their taxi or chauffeur account provider, so companies like e-Connect will have a real advantage over competitors who cannot offer this service, at the request of their customers."

For more information visit www.econnectcars.com.

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